Password tips & tricks to keeping your account secure
There are a few times during the use of your account that you will need to manage your password. Whether you are setting a password for the first time or need to reset it at another time, these easy to follow steps ensure you will keep your account secure.
New Accounts
A new account may be created by you, your dealer, a support team member or even by another user. Whenever a new account is created, the account owner is required to set their own secure password. This is done by receiving a secure link via email and completing the process to provide the preferred password that meets the required structure. The username and password combination will then be used to login and access the account online and in the app.
For additional details about account creation, check out Getting Started in Valley 365R.
Forgot Password
In the event that you have forgotten your password, you can easily set a new one for your account by following the steps below.
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- From the login screen, select "Forgot Password?".
- Provide the username for your account.
If a username match is found, you will receive a secure link to validate your identity and complete the process to set a new password. If we have both an e-mail address and mobile phone number on file in your account, you may have the option to choose your preferred delivery method in which to receive the link.
The link will be valid for 30 minutes. If the link has expired, you can repeat the previous steps to receive a new link.
Once you receive the link, select it from the body of the message and complete the steps to provide the new password for your account. You will be required to enter your password twice to confirm valid entry and choose one that meets the required structure.
If you have forgotten the username for your account, please contact support for assistance.
Password Management
You can manage your password at any time from within the app and online in the web portal by navigating to your account.
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- From the app menu, select "Account".
- Locate the password fields.
- Set a new password for your account by providing the current one and then entering a new one twice in the account page.
Once saved, the new password has been set for your account.
Password Tips
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As of January 2024, all account passwords must comply to a complex structure containing a minimum of 8 characters without spaces and include at least 3 of the following:
- One special character (!, @, #, $, etc.)
- One number (0-9)
- One uppercase letter (A-Z)
- One lowercase letter (a-z)
- Any time a new password is set for your account, make sure to update the "Remember Me" checkbox when logging in to store the new password.
- If you share an account with another user and have set a new password, make sure to communicate any changes to keep everyone from getting locked out.
- You will have 6 attempts to provide the correct password when logging in. After the 6th attempt and an invalid password is provided, your account will be locked. You will need to select Forgot Password and follow the steps to set a new password.
- You will be prompted to set a new password annually to keep your account secure.
With any questions or assistance needed, feel free to contact support at 1-888-223-0595.