Alert NotificationsSet up alerts to receive notifications on the device events that are most important to youNotifications for alert from Valley 365R can be delivered via text message (SMS) or e-mail. Based on the alerts you configure will determine which notifications may be sent. No alerts are configured by default, you must set them up to your preference. Configuring Alerts To configure alerts for devices connected to your account, navigate to the
Apply selection to multiple devices quicker with the Bulk Selection tools to set up alerts by device type.
Managing ContactsCreate a list of contacts that you can use to assign to alerts by navigating to “Manage Contacts”. Similar to organizing contacts on your phone, create one contact per person, per method in which they will receive alert notifications. Example: if Ashley would like to receive alert notifications to an email inbox, a personal mobile phone, and a work mobile phone, then 3 contacts would be created.
Contacts do not have to be existing Valley 365 users or have any access to devices - they can just receive a notification. Revisit the Contacts page any time you need to edit any contacts and their details. A contact can be deleted once it is no longer assigned to a set of alerts.
A single contact can be assigned to multiple sets of alerts as needed. Create unlimited amount of contacts.
NotificationsAlerts generate once the conditions of the alert configurations are met for a device. When configured, alerts will generate notifications to the contact assigned. Notifications will be sent as soon as the alert has occurred and delivered via the contact method set up for the contact.
In addition to the notification via text or email, you will find a summary of generated alerts on the Alerts tab in Valley 365. This summary includes all alerts generated that have been configured from your account.
From the alerts summary, easily navigate to a device by selecting the alert from the list, then selecting the arrow in the details, then "Show Device".
Alert TipsWant to set up the same set of alerts for multiple contacts?
Do you frequently rotate device responsibility between multiple people?
Want to stop receiving alerts temporarily?
You can manage alerts (duplicate, mute, delete) from the Valley 365 mobile app once you have set them up from the web.
With any questions, feel free to contact support at 1-888-223-0595. We're here to help! |